Question 1

What is your cleaning method?

Accepted Answer

Most of our cleaning is done with a truckmount, hot water extraction unit ("Steam Cleaning").

Research shows that this method provides the deepest, most through cleaning.

We also have a portable extraction machine and a Cimex Cyclone for low moisture cleaning in commercial settings.

Question 2

What's wrong with renting a machine and doing it myself?

Accepted Answer

You can save some money using a store rented machine, but it may not be worth it in the end.

Those units are awkward to handle and they have several flaws:

• They do not provide sufficient heat, which is needed for a deep clean.

• They tend to leave behind too much detergent which attracts dirt back to the carpet.

• They tend to leave too much water behind, which can cause wicking and mildew issues.
We encourage you to compare the time, effort and cost it takes to do it on your own with using our services and getting a much better clean.

Question 3

How often should I get my carpets professionally cleaned?

Accepted Answer

Carpet manufacturers recommend that carpets should be professionally cleaned every 12 to 18 months.

We recommend that our clients get their carpets professionally cleaned once a year.

Why?

• For much of the year Okanagan air is quite dusty.
 • Carpet acts like an air filter, trapping animal dander, dust and pollen in your home.
 • Soil is abrasive and over time it scratches fibers and can wear out a carpet prematurely.

In the long run regular cleaning is a good investment in your home and your health.

Question 4

How can I get a quote from you?

Accepted Answer

We can share price ranges and provide an estimate over the phone or by email.

However we are happy to provide an exact price prior to cleaning, or we can visit you ahead of time.

Question 5

Do you have a minimum charge?

Accepted Answer

Our minimum charge for on-site cleaning is $145.

Our minimum charge for area rug pickup and cleaning service is $95.

Question 6

Do you add additional charges to the final invoice?

Accepted Answer

We do not like to surprise our customers with extra fees on the final invoice.

Here is a summary of our policies:
 • We do not charge any "eco" or "disposal" fees.

• We do not charge for travel within the Penticton, Summerland, and Peachland areas.

• We do not charge for "stains" that come out with our normal cleaning methods.

We charge extra for blood removal, urinal treatment or any stain that requires additional treatment.

Any extra charges will be discussed with you prior to the commencement of work.

Question 7

What should we do to prepare for your visit?

Accepted Answer

There are several things you can do to prepare for our visit.

1. Vacuum your carpet / hard surfaces
2. Ensure that any fragile items are removed from the cleaning area
3. Move small furnishing out of the way, if possible

We can move sofas, easy chairs, tables and then clean underneath them.

Question 8

How long will it take for carpets to dry?

Accepted Answer

You should expect your carpets to take 6-8 hours to dry.

However there are several things that can speed it up the process:

• Use fans to move air around.
 • Turn up the heat in your home (or the AC in the Summer)
 • Open the windows if the air outside is hot and dry.

If you require a quicker drying time we can rent you some air movers.

Question 9

Can you clean area rugs at our place, or do you need to take them away?

Accepted Answer

We clean area rugs either at our your location or at our facility.

The best approach depends on your situation and budget.

If you have synthetic rugs and a suitable place to clean and dry it them, then we can clean them at your place.

On the other hand we alway clean wool and speciality rugs at our facility.

But we can discuss your needs and find a solution that works best for you.

Question 10

Do you seal grout after cleaning it?

Accepted Answer

It is generally a good idea to seal your grout after cleaning, however at this time we do not provide this service.

We can refer you to individuals who can have expertise in tile sealing.

CARPET | AREA RUGS | UPHOLSTERY
TILE & GROUT | STONE | CONCRETE

SKOOKUM
CARPET CARE

SERVING THE
SOUTH OKANAGAN

Skookum Carpet Care proudly serves Penticton, Summerland, Peachland & surrounding areas.

CARPET | AREA RUGS | UPHOLSTERY TILE & GROUT | STONE | CONCRETE

SKOOKUM CARPET CARE

SERVING THE SOUTH OKANAGAN

Skookum Carpet Care proudly serves Penticton, Summerland, Peachland & surrounding areas.

CARPET | AREA RUGS | UPHOLSTERY
TILE & GROUT | STONE | CONCRETE

SKOOKUM
CARPET CARE

SERVING THE
SOUTH OKANAGAN